FAQs
Frequently Asked Questions
DO YOU OFFER LOCAL DELIVERY?
Yes, delivery is available island-wide! Our rates range from $5- $20 EC, depending on the location. We offer FREE Delivery on all orders of $100+ (EC) in town.
A minimum order of $50 EC is required to be eligible for delivery. Orders under $50.00 EC can be collected from our various pick up locations (given after purchase.)
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Please allow 12-24 hours for us to prepare your order. Once order processing is complete, we will contact you to arrange pick-up or delivery. For rush orders, contact us directly via WhatsApp, email or call.
CAN I PICK UP MY ORDER SOONER THAN THE STANDARD PICK UP TIME?
In the event that you need to receive your order sooner than the standard pick up time, please reach out to us via call (268) 770-7808 or email royalkouture268@gmail.com. In most cases, you can receive your order within 2 hours of purchase.
DO YOU HAVE AN ACTUAL STORE?
No physical location! Pick ups or delivery can be arranged.
DO I NEED A CREDIT CARD TO PLACE AN ORDER ONLINE?
No, cash on arrival, and ECAB or ACB Bank transfer are available. Payment options at checkout.
WHAT IF THE PRODUCT I ORDERED DOESN’T FIT?
We will happily extend or shorten the product to your liking. Reach out to us via email at (royalkouture268@gmail.com) or WhatsApp (268) 770-7808 for assistance.
HOW DO I PREVENT TARNISHING?
We recommend removing jewelry before showering or going to bed to prevent damage. With the proper care, your piece will maintain its luster for many years.
WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER?
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! We also want to make sure you get our email confirmation as a record of the order.
WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?
Though our confirmations are not spam, check there first. If the email isn’t there, please call our customer service team at (268) 770-7808 or email at royalkouture268@gmail.com. Don't forgot to add us in your safe Email List.
I PUT THE WRONG DELIVERY ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
If you receive an order confirmation email and notice a mistake with the order, please contact us at (268) 770-7808 via WhatsApp or Call or email at royalkouture268@gmail.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).
CAN I RETURN OR EXCHANGE FINAL SALE MERCHANDISE?
Final sale merchandise can’t be returned or exchanged, but if there is a problem with sizing or need for a repair, we are happy to assist. Please contact us via email or WhatsApp to explore this option.
DO YOU MAKE CUSTOM ORDERS?
If you have a custom body jewelry design, a special gemstone or pendant style in mind, or you’d like to request a piece that is currently sold out, please contact us directly for assistance.
However, we do not offer custom name jewelry at the moment.
WHERE DO I ENTER A COUPON CODE?
When you are ready to complete your order, go to the checkout page and enter your information. When you get to the Payment section, you will see a box to add your Discount code. Click the arrow next to the box after you enter your code to apply the code.
WHAT IF I FORGOT TO USE COUPON CODE?
Contact us via email at royalkouture268@gmail.com or call us at: (268) 770-7808 with your order number and we will apply the coupon discount for you.